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Claims Supervisor

The Cigna Group·Bengaluru

Pay not stated5–6 yrsFull-time

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About the role

The Claims Supervisor will lead a team responsible for accurate and timely processing of healthcare claims (professional/institutional) while ensuring adherence to client policies, regulatory requirements, and internal quality standards. This role focuses on daily operations management , team performance , quality/compliance , production attainment , people leadership , and continuous improvement across claims processing workflows.

What you'll do

  • Team Leadership & Daily Operations
  • Supervise day-to-day claims processing operations to meet SLA/TAT, productivity, and quality targets
  • Allocate work, manage volumes, and ensure queue hygiene , balanced distribution, and timely completion of deliverables
  • Provide floor support and real-time resolution for processing queries and escalations
  • Claims Processing Oversight (Technical & Functional)

What you need

  • 5–6 yrs of experience
  • Excel
  • Claims processing
  • SOP writing
  • PowerPoint
  • Compliance
  • Audit
  • B.Com

Good to have

  • Medical coding
  • Six Sigma
  • Statistics
  • Kaizen
  • Performance management
  • Root cause analysis

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