CCE
Career Site·Bengaluru
- Can I apply
- Needs BBA · 3–6 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site
Claude Support Operations Lead - Senior Manager
State Street·Bengaluru
Pay not stated8–14 yrsFull-time
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About the role
Provide operational leadership for Claude rollout, hypercare, and steady-state support operations. Own service management processes, stakeholder communication, operational governance, support readiness, workforce planning, and continuous improvement initiatives across the AI platform ecosystem.
What you'll do
- Lead global operational support for Claude services and associated AI platforms
- Establish and govern AI support operating models, escalation frameworks, and service processes
- Ensure adherence to SLAs, KPIs, operational controls, and support standards
- Own Incident, Problem, Change, Knowledge, and Major Incident Management processes
- Drive rollout readiness, support transitions, hypercare planning, and operational acceptance reviews
What you need
- 8–14 yrs of experience
- ITIL
- SOP writing
- Reporting
- Vendor management
- Documentation
- Process improvement
- B.Tech or B.E. or B.Sc or BCA
Good to have
- LLMs
- Operational risk
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