Clerk Support Supervisor

About the role

The General Support Supervisor is responsible for ensuring effective support to the customer, resolving their queries and issues through the support team, ensuring an extraordinary experience. In addition to analyzing customer feedback and operational data to identify areas for improvement in service quality and operational efficiency.

What you'll do

• Strategizing and monitoring daily activities of support operations, assisting where required
• Overseeing and assessing support staff activities, and providing them with regular performance-related feedback
• Train staff in support areas and company policies
• Investigating and resolving support complaints
• Assisting with the development and implementation of support policies, maintaining documentation pertaining to support department activities

What you need

• 4–7 yrs of experience
• Data analysis
• Documentation
• Problem solving
• Any graduate

Good to have

• Excel
• Customer service
• CRM
• Power BI
• Zendesk