Client Co-ordinator

About the role

The client’s advocate inside VikingCloud. The Client Co-ordinator is the client’s internal advocate at VikingCloud. You keep every function that touches an account aligned to what that client needs, and you make sure the client hears back from us as one organization rather than a set of separate teams.

What you'll do

• Own the single view of the client
• Maintain one consolidated view of account status across all product lines that any internal team can rely on
• Keep account documentation current, including key contacts, environment details, history, and standing commitments
• Drive open items to closure
• Identify stalled items, work with the owning function to restart them, and escalate when progress stops

What you need

• 3–5 yrs of experience
• Sales
• Salesforce
• Customer service
• JIRA
• Zendesk
• Communication
• Any graduate