Client Delivery Director

About the role

Has led support/ Application Maintenance team of 50+ consultants for medium to large scale SAP systems Managed P&L and understands the commercial construct well Automation/ Gen AI and AI Agent first mindset

What you'll do

• Client & Stakeholder Management
• Serve as the primary point of contact for senior client stakeholders including CIO, CTO, and VP-level executives
• Build and sustain trusted, long-term client relationships; proactively manage client expectations and satisfaction
• Conduct regular service review meetings (weekly, monthly, quarterly) and present performance dashboards
• Drive account growth by identifying expansion opportunities, new service areas, and upsell potential

What you need

• ITIL
• SAP
• Root cause analysis
• MIS reporting
• Accounts payable
• Any graduate