Client Excellence Trainer - C12 - MUMBAI

About the role

The trainer is responsible for planning, implementing, and evaluating training programs for new hires and internal teams, as well as supporting the continuous improvement of employees training and development within the organization. This role requires analytical skills to assess employee’s performance, identify skill gaps, and propose effective learning solutions that contribute to the organizational outcomes.

What you'll do

• Develop, implement, and evaluate training programs for the new hires and internal teams (in person and online)
• Design, edit, and validate training materials to ensure alignment with the CitiService learning objectives, policies, and procedures
• Collaborate with other learning advisors and stakeholders to identify and prioritize training opportunities that support business outcomes
• Assess training needs and develop innovative programs to improve key employees’ skills and competencies, focusing on continuous improvement
• Monitor the quality and effectiveness of training programs, conducting ongoing performance analysis and adjusting as needed

What you need

• 3–5 yrs of experience
• Learning and development
• Communication
• Any graduate