Client Onboarding Director

About the role

This is a managerial role that will lead Client Onboarding Managers and ensure that enterprise deployments move smoothly from sales closure to go live and early adoption. The role sits at the intersection of client teams, product, engineering, business, and sales, and is responsible for converting signed enterprise deals into successful, timely, and scalable deployments.

What you'll do

• Delivery Ownership and Implementation Governance
• Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization
• Lead the implementation planning process across scope, timelines, milestones, dependencies, risks, and success metrics
• Ensure every enterprise deployment has a clear project plan, ownership structure, escalation path, and delivery cadence
• Track deployment progress across multiple clients and ensure timely resolution of blockers

What you need

• 8–10 yrs of experience
• Onboarding
• CRM
• Escalation handling
• SOP writing
• Customer success
• Sales
• MBA or B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• Root cause analysis
• LLMs