Client Service Manager Distribution Network

About the role

Servicing primarily walk-in customers to fulfill the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and achieving allocated portfolio and revenue targets.

What you'll do

• Ensure high level of customer service and manage difficult customer situations
• Ensure resolution of all complaints received for branches through COMMAND
• Gather/prepare statistics for service quality and productivity indicators
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
• Find ways to improve operational efficiency and control costs to meet cost budgets

What you need

• 2–5 yrs of experience
• Customer service
• Sales
• KYC
• Cross-selling
• MIS reporting
• Operational risk
• Any graduate

Good to have

• Reconciliation