Client Service Manager

About the role

Ensuring high quality customer service, ensuring internal and external compliance on all branch transactions, handling difficult customer situations and leading the overall service agenda for the branch.

What you'll do

• Ensure high level of customer service and manage difficult customer situations
• Ensure resolution of all complaints received for branches through COMMAND
• Gather/prepare statistics for service quality and productivity indicators
• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
• Find ways to improve operational efficiency and control costs to meet cost budgets

What you need

• 1–4 yrs of experience
• Customer service
• Sales
• KYC
• MIS reporting
• Operational risk
• Reconciliation
• Any graduate

Good to have

• Cross-selling