Client Services Analyst

About the role

As a member of our client services team, you’ll provide top-tier support to a global client base across multiple asset classes. No finance background is required; we want people committed to excellent client service and eager to learn about financial markets and digital asset trading. This entry-level role suits candidates with strong interpersonal skills who thrive in a fast-paced, team-oriented trading environment.

What you'll do

• Serve as the primary point of contact for client inquiries, including requests from Sales and Account Management; this role requires participation in rotational shifts
• Support clients with account and trading inquiries, consistently meeting service-level agreements and ensuring a seamless support experience
• Collaborate with internal Support and Development teams to resolve client issues promptly and provide accurate information
• Maintain and update knowledge articles, FAQs, user manuals and related documentation. Proactively monitor trading system health and escalate to internal technical teams…
• Coordinate with cross-functional colleagues to establish and sustain strong interdepartmental working relationships

What you need

• 0–4 yrs of experience
• Sales
• Communication
• Customer service
• Any graduate