Client Services Project Manager

About the role

The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.

What you'll do

• Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship
• Drives overall client satisfaction through effective coordination and communication of client deliverables
• Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and…
• Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Sr. Project Manager of…

What you need

• 5–9 years in customer support & success
• Client relationship
• Employee engagement
• Communication
• Any graduate