Customer Service Associate III

About the role

The Customer Service Associate III handles moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolves service concerns while documenting customer requests, and completing changes to policies.

What you'll do

• Inputs and tracks into the appropriate databases
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool
• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any…
• Working knowledge of insurance policies and related processes and procedures
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable)

What you need

• 0–2 years in customer support & success
• Customer service
• Voice process
• Sales
• Performance management
• Diploma

What you get