Client Services - Walk-in- Bangalore

About the role

We are looking for people who can be a bridge between our clients and internal teams, you will resolve any issues they might face. Your client’s growth is your priority! Your role also includes promoting customer satisfaction, enhancing their onboarding experience, and maximising product adoption.

What you'll do

• Identify customers needs and problems, and take proactive steps to maintain a positive experience
• Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication
• Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our client's problems
• Initiate and engage with customers through multiple channels, namely outbound calls and inbound chats, to communicate effectively and facilitate product adoption
• Offer tailored support designed to meet each customer’s unique needs, empowering them to grow their capabilities with our software

What you need

• Chat support
• Voice process
• Problem solving
• Any graduate

Good to have

• Customer service