Client Success Technical Associate

About the role

The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently.

What you'll do

• Knowledge related to content delivery, KDMs, and playback systems is an added advantage
• Diagnose and resolve problems with Linux servers, network connectivity
• Perform log analysis and escalate unresolved issues to higher support levels or engineering
• Guide customers in the installation, configuration of Linux servers.8
• Document issues, resolutions, and maintain an updated knowledge base/SOPs

What you need

• 1–2 yrs of experience
• Customer service
• Ticketing tools
• Zendesk
• Linux
• Problem solving
• Customer handling
• Any graduate

Good to have

• SOP writing
• Firewalls
• ServiceNow