Client Support Engineer Level 1

Ensono Technologies·Chennai

Pay not stated2–3 yrsFull-time

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About the role

Reporting to the MMC Shift Manager, you will be part of the Front End Days MMC Operations Level 2 team, supporting Mission Critical infrastructure for Ensono’s clients. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.

What you'll do

Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
Manage and complete scheduled tasks on time
Ensure effective client communications take place
Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
Advise the Team Lead and/or Shift Manager of emerging issues