Client Support Executive- Apprentice (12 Months)

About the role

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

What you'll do

• Holds overall ownership of trade transactions of Premium/Standard Trade Clients and ensures an end to end completion of transaction processing
• Ensure transaction does not break down for want of any document and internal approval
• Arrange necessary internal approvals and tracking deferrals to facilitate the straight through processing and minimize the breaking down of transactions
• Address customer complaints and ensuring their effective resolution with high-quality customer service and appropriate flexibility
• Monitor E-helpline and raise / resolve customer queries, assigning them to relevant teams and ensuring complete resolution upto satisfaction

What you need

• 0–1 years in customer support & success
• Customer service
• Sales
• Client relationship
• Internal controls
• Operational risk
• Reconciliation
• Any graduate

Good to have

• FEMA