Cloud Customer Services

About the role

It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers.

What you'll do

• Provide enterprise-level assistance to our customers using the IT operations platform
• Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively
• Resolve product issues and responding to any product questions from customers
• Use email and phone communication to provide clear, written instructions and technical manuals
• Be the person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems

What you need

• 6–11 yrs of experience
• Azure
• Linux
• AWS
• GCP
• TCP/IP
• Network security
• Any graduate

Good to have

• Cloud security
• IAM
• Firewalls
• Ansible
• Terraform
• Prometheus