Cloud ERP Managed Services PTM

About the role

This position is responsible for leading and guiding a team of direct or indirect reports to meet specific individual and team orientated business objectives that contribute to Datavail's ability to provide best in class technical support to its customers across the globe. Responsible for the performance of their team and obligated to use empirical data, customer satisfaction surveys, scorecard metrics or other means available to assess and then coach team.

What you'll do

• Define and communicate the team's business objectives
• Create plans for both the team and individuals that will facilitate achieving business objectives or individual goals
• Clearly demonstrate and articulate these plans to the team or individual
• Observe the status quo and its effectiveness and be willing to become a force of change
• As necessary to improve it

What you need

• 9–16 yrs of experience
• ERP
• AWS
• Azure
• Performance management
• Root cause analysis
• SQL
• Any graduate