Cloud Managed Services Engineer (L3)

NTT Data·Hyderabad

Pay not statedJunior levelFull-time

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About the role

The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

What you'll do

Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assists in analysing, assigning, and escalating support calls
Investigates third line support calls assigned and identify the root cause of incidents and problems
Reports and escalates issues to 3rd party vendors if necessary
Provides onsite technical support to clients and provide field engineering services to clients