Cloud Services Engineer III

About the role

The M365 L3 Engineer will provide advanced operational support, technical ownership, and continuous improvement for Microsoft 365 collaboration services within Digital Workplace Services. This role will support enterprise platforms including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft 365 administration, Power Platform, Copilot, and Copilot Studio.

What you'll do

• Provide Level 3 operational support for Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business
• Investigate and resolve complex incidents, escalations, recurring issues, and service-impacting problems across M365 collaboration platforms
• Support Power Platform workloads, including Power Apps, Power Automate, Dataverse, connectors, environment governance, licensing, and operational troubleshooting
• Provide support for Copilot and Copilot Studio, including user access, licensing, agent creation issues, knowledge source configuration, connectors, publishing
• Partner with engineering, security, architecture, service owners, vendors, and Microsoft support teams to resolve technical issues and drive long-term remediation

What you need

• 5–9 yrs of experience
• ServiceNow
• Office 365
• PowerShell
• Power Automate
• Power Apps
• SOP writing
• Any graduate

Good to have

• DLP
• ITIL
• Root cause analysis