Cluster Head - BSQIG & Regional Nodal Officer| Pune

About the role

The Cluster Head – BSQIG & Regional Nodal Officer - is responsible for overseeing branch-level surveillance, governance, and customer grievance redressal within a defined geographic area. The role entails leading initiatives to ensure regulatory compliance, fostering a customer-centric approach, and driving service excellence across the retail branch network.

What you'll do

• Responsible for overseeing branch-level surveillance, governance, and customer grievance redressal within a defined geographic area
• Execute timely surprise review visits to branches as per the approved schedule
• Identify trends, analyze root causes, and recommend both short-term and long-term corrective actions
• Ensure transparent, timely & unbiased reporting of findings and coordinate with stakeholders to implement rectifications
• Recommend disciplinary actions in cases of policy deviation or process lapses, as per the bank's guidelines

What you need

• 15–18 yrs of experience
• Customer service
• Complaint handling
• Problem solving
• MBA