Cluster Learning & Development Manager

About the role

You are responsible for developing and implementing comprehensive team member training and development programs to enhance team skills and performance; assessing training needs, designing and updating training courses to ensure that the training content matches the team members' job responsibilities and career paths; managing training budgets to ensure maximum return on training investment.

What you'll do

• Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards
• Monitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans
• Deliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needs
• Manage training records: Track, maintain, and audit individual team member training records using designated systems and tools

What you need

• 3–6 yrs of experience
• Learning and development
• MS Office
• Curriculum development
• Food safety
• Any graduate