Cluster Manager - Operations and Service/Senior Cluster Manager - Operations and Service

About the role

The purpose is to support in the organization growth by making sure that customer service should be compliant as per process and policies.

What you'll do

• Major Activities carried out by the role
• Assess and validate that customer service practices align with principles of customer fairness, ethical standards, and regulatory expectations
• Review and ensure completeness, accuracy, and timely updates of process documentation and Standard Operating Procedures (SOPs) in accordance with approved processes
• Evaluate whether compliance controls are system-driven and embedded within systems, minimizing reliance on manual interventions
• Audit processes to confirm adherence to Board-approved policies and applicable regulatory requirements

What you need

• 6–8 yrs of experience
• CRM
• Salesforce
• Customer service
• SOP writing
• Communication
• Any graduate