Cluster Manager - Operations

About the role

Cluster Manager - Operations at xponentiate. The Cluster Head will be responsible for overseeing the operational, financial, and patient experience performance across multiple Luma Fertility centres.

What you'll do

• The Cluster Head will be responsible for overseeing the operational, financial, and patient experience performance across multiple Luma Fertility centres
• Work closely with Centre Managers to drive operational excellence, revenue growth, standardisation, and scalability as Luma expands
• Business Performance & Revenue
• Own cluster-level revenue, profitability and operational KPIs aligned with company AOP
• Drive treatment conversions, attachment rates, FCDR and indirect conversions across all centres

What you need

• 10–12 yrs of experience
• Sales
• Talent management
• SOP writing
• Any graduate