CMDB Analyst - ServiceNow, Discovery

About the role

We are seeking an experienced CMDB Subject Matter Expert/Analyst to lead and improve our Configuration Management Database (CMDB) capabilities within the ServiceNow platform. This role will be responsible for CMDB governance, data quality, configuration item (CI) lifecycle management, ServiceNow Discovery, data integrations, reconciliation, and overall CMDB health.

What you'll do

• CMDB Governance and Data Quality
• Define and maintain CMDB governance standards, policies, procedures and data ownership
• Establish data quality controls to improve CI completeness, accuracy, consistency and compliance with defined standards
• Monitor CMDB health dashboards, identify data quality issues and drive remediation with accountable teams
• Define and track KPIs for CMDB health, data completeness, duplicate records, stale CIs and reconciliation accuracy

What you need

• 9–16 yrs of experience
• ServiceNow
• Reconciliation
• Any graduate