CMS-Manager-AD-Azure AD

About the role

We use the following session cookies, which are all required to enable the website to function: "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

What you'll do

• Experience managing project KPIs, SLAs and report on Managed Services performance KPIs
• Identify the improvement opportunities to solve customer pain points and track them to closure
• Strong record of driving projects to improve operations and support-related processes and the right technical support experience
• Must be able to thrive in a fast-paced, high-energy environment
• Work with the customer and team to prioritize tickets and manage the overall capacity of the team

What you need

• Azure
• System design
• Capital markets
• IAM
• Internal controls
• Performance management
• MBA or Chartered Accountant

Good to have

• ITIL
• SAP
• Google Analytics