Coll - EXE

About the role

As a Coll - EXE, you will be responsible for overseeing the customer care and collections processes, ensuring efficient and effective operations. You will lead a team of Customer Care Executives (CCEs), guiding and supporting them to deliver exceptional customer service and successful debt recovery. Your role is crucial in maintaining positive customer relationships and achieving collections targets.

What you'll do

• Be responsible for overseeing the customer care and collections processes, ensuring efficient and effective operations
• Lead a team of Customer Care Executives (CCEs), guiding and supporting them to deliver exceptional customer service and successful debt recovery
• Manage and oversee a team of CCEs, providing guidance and support to ensure high-quality customer care and collections performance
• Develop and implement strategies to enhance customer satisfaction and increase collections success rates
• Monitor and analyze customer care and collections data, identifying areas for improvement and implementing necessary changes

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• BBA