Coll - SREXE

About the role

As a Senior Relations Executive, you will be the primary point of contact for our customers, building and maintaining strong relationships. Your role is crucial in delivering an exceptional customer experience, as you will handle inquiries, provide information, and resolve complaints across various channels, including phone, email, chat, and in-person interactions.

What you'll do

• Be the primary point of contact for our customers, building and maintaining strong relationships
• Handle inquiries, provide information, and resolve complaints across various channels, including phone, email, chat, and in-person interactions
• Act as the primary customer liaison, ensuring a positive and professional image of the company
• Respond to customer inquiries promptly and accurately, providing clear and concise information
• Handle and resolve customer complaints efficiently, aiming for a high level of satisfaction

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• Any graduate