Collection Analytics

About the role

Support the end to end analytics function for unsecured loan collections by developing MIS, dashboards, and analytical insights to improve recovery performance across field, digital, and call centre channels. Drive data-backed actions to reduce roll rates, improve customer contactability, and enhance collection efficiency.

What you'll do

• Dashboard & MIS Development
• Field collections (visits, PTP adherence, FOS productivity)
• Digital collections (SMS/WhatsApp/email campaigns, payment link conversion, self-cure rates)
• Call centre performance (connect rates, RPC/PTP, conversion to payments)
• Recovery tracking for pre-write-off and post-charge-off portfolios

What you need

• 5–9 yrs of experience
• MIS reporting
• Data analysis
• Business analysis
• Analytics
• Portfolio management
• Dashboarding
• M.Sc

Good to have

• SQL
• Python
• Power BI
• Tableau
• Email marketing