Collection Executive

About the role

As a Collection Executive, you will play a vital role in our customer care team, focusing on collections and customer relationship management. Your primary goal will be to handle customer inquiries and concerns related to collections, providing timely and accurate information, and ensuring a smooth and efficient process.

What you'll do

• Play a vital role in our customer care team, focusing on collections and customer relationship management
• Be the first point of contact for customers, building trust and maintaining positive relationships
• Handle customer inquiries and complaints regarding collections, providing prompt and courteous assistance
• Resolve customer issues and disputes related to payments, billing, and account management
• Maintain accurate records of customer interactions and ensure data integrity

What you need

• 20–30 yrs of experience
• Customer service
• Collections
• Compliance
• Data privacy
• CRM
• Diploma