Collection Executive

About the role

As a Collection Executive, you will play a crucial role in our organization's financial operations. Your primary responsibility will be to maintain and enhance our customer relationships by ensuring timely and accurate collections. You will be the primary point of contact for customers regarding payment-related inquiries and will work closely with our Customer Care Executives to resolve any issues promptly.

What you'll do

• Play a crucial role in our organization's financial operations
• Be the primary point of contact for customers regarding payment-related inquiries and will work closely with our Customer Care Executives to resolve any issues promptly
• Manage a portfolio of customer accounts, ensuring timely and accurate collections
• Communicate with customers via phone, email, and chat to discuss payment arrangements and provide updates
• Resolve customer complaints and queries related to payments and billing

What you need

• 20–30 yrs of experience
• Customer service
• Collections
• Compliance
• CRM
• Diploma