Collection Executive - MFB - Niwai - Chanwariya Complex - J Grades

About the role

Collection Executive - MFB - Niwai - Chanwariya Complex - J Grades at Tata Capital. Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.

What you'll do

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters
• Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments
• Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt

What you need

• 1–2 yrs of experience
• Reconciliation
• Customer service
• Sales
• Compliance
• Audit
• Any graduate