Collection Executive

About the role

We are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts.

What you'll do

• Manage assigned portfolios of delinquent US credit card accounts
• Contact customers via phone, email, or other communication channels to recover overdue payments
• Negotiate payment arrangements or settlements that align with company policies
• Update and maintain accurate records of collection efforts and outcomes
• Identify accounts requiring escalations or legal actions and forward them to the appropriate teams

What you need

• 3–6 yrs of experience
• Collections
• Reporting
• Compliance
• Customer service
• Negotiation
• B.Com or BBA