Collection Officer-Cards Flow-Debt Management

About the role

To achieve set business targets through resolution and settlements. To ensure documentation of trails and feedback, coverage, and adherence to the Fair Practice Code during customer interaction.

What you'll do

• Meet business targets for Resolution, Rollback, and Normalization on assigned portfolios
• Capture accurate feedback, trails, and reason codes in Collection System and Dialers
• Ensure 100% coverage on assigned accounts
• Increase and provide appropriate attempt intensity on accounts
• Provide accurate reason codes and feedback on allocated accounts

What you need

• Open to freshers
• Excel
• Negotiation
• Due diligence
• HTML
• Any graduate

Good to have

• Collections
• Sales