Collection Officer

About the role

This role is pivotal in safeguarding cash flow, enhancing customer relationships, and supporting the overall financial health of the organization. Initiate and respond to collection calls and emails, acting as the first point of contact for delinquent accounts. Verify customer information and outstanding balances using internal systems.

What you'll do

• Verify customer information and outstanding balances using internal systems
• Negotiate repayment plans and settlements in line with company policies
• Maintain detailed logs of all interactions and update account statuses in real time
• Collaborate with the Customer Care Executive team to resolve service‑related issues that may affect payments
• Prepare daily, weekly, and monthly collection reports for performance tracking

What you need

• 2–5 yrs of experience
• Cash flow
• Customer service
• Negotiation
• Compliance
• Collections
• BBA or B.Com