Collection Officer - Finance

About the role

We are looking for a Collection Officer - Finance to join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts, following up with customers, resolving payment-related queries, and maintaining accurate collection records. Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments.

What you'll do

• Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action
• Record collection activities, customer responses, payment commitments, and follow-up actions accurately in the ERP or collection tracking system
• Coordinate with Accounts Receivable, Credit Control, Operations, and customers to resolve payment queries, disputes, and allocation issues
• Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager
• Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary

What you need

• 3–4 yrs of experience
• Excel
• ERP
• Accounts receivable
• Customer service
• Accounting
• Collections
• B.Com or BBA

Good to have

• SAP
• Power BI
• Internal controls
• Cash flow