Collections Executive

About the role

As a Collections Executive, you will be an integral part of our back-office team, responsible for managing and resolving customer accounts and debts. Your primary goal is to ensure timely and effective debt collection while maintaining a positive and professional relationship with our customers. You will be the face of our company, representing us with integrity and a customer-centric approach.

What you'll do

• Be an integral part of our back-office team, responsible for managing and resolving customer accounts and debts
• Be the face of our company, representing us with integrity and a customer-centric approach
• Handle customer inquiries and complaints regarding accounts and debts, providing accurate and timely information
• Maintain accurate records of all collection activities, ensuring compliance with company policies and legal requirements
• Build and maintain strong relationships with customers, demonstrating empathy and understanding their financial situations

What you need

• 20–30 yrs of experience
• Collections
• Excel
• Reporting
• Compliance
• Customer service
• Data analysis
• BBA or Diploma or B.Com