Command Centre Specialist

insightsoftware International·Remote

Pay not stated3–5 yrsFull-timeRemote

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About the role

Hyderabad, India (On-site for the first 3–6 months; remote thereafter) The Command Centre Specialist will serve as an active operator, responsible for system monitoring, incident triage and resolution, execution of runbooks, and escalation of issues in accordance with established procedures. This role is highly execution-oriented and supports DevOps teams worldwide, adhering to ITIL best practices.

What you'll do

Incident Response and Troubleshooting
Monitor alerts and triage incoming incidents—classify, prioritize, and document in Jira Service Management per ITIL guidelines
Troubleshoot issues across multi cloud infrastructure (EC2, VPC, VPN, load balancers), identity and access management (IAM, SSO, directory services), networking (DNS
Execute established runbooks and standard operating procedures to resolve or contain incidents within SLA targets
Escalate unresolved or high-severity incidents to senior specialists or engineering teams with clear, accurate context