Community Operations Specialist

About the role

Looking for someone with 3+ years of relevant work experience, ideally with teaching, hospitality, or customer service background. They are someone who has specific experience or a deep personal interest in technology and has a passion for building a vibrant, growing community of learners, and is excited to constantly learn and advance within a fast-growing team and company.

What you'll do

• Assist guides and community session leaders to run enjoyable and interactive classes for older adults as the class's Teaching Assistant
• Answer all technology classes during peak US hours and other key classes as our schedule requires
• Moderate classroom and other interactive spaces to ensure everyone is following our Community Guidelines
• Run class replays, guiding learners and answering their questions about the material
• Respond to technical and critical issues at the moment, ensuring successful learner experiences even in the case of challenges

What you need

• 3–5 yrs of experience
• Customer service
• Terraform
• Any graduate