Compassionate Care Case Mgr, High Touch Support

About the role

As a Compassionate Care Case Manager, you will help employees and their loved ones navigate the processes, paperwork, and challenges involved with a loss or illness. High-level judgment is crucial in the time-critical nature of this role. Compassionate Care Case Manager must be highly attuned to how people are responding and focus on the details of each individual case.

What you'll do

• Help employees and their loved ones navigate the processes, paperwork, and challenges involved with a loss or illness
• Serve as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis
• Troubleshoot issues and seek to remove barriers for an employee
• Respond to issues that may arise and ensure the right communication occurs with accurate details at the right time
• Identify and solve problems, sometimes with limited information

What you need

• 2–5 yrs of experience
• MS Office
• Excel
• PowerPoint
• BBA or MBA