Complaints Management Digital Banking Kotak 811 0434 1419 1095639

About the role

Complaints Management_Digital Banking Kotak 811_0434_1419_1095639 at Kotak Mahindra Bank. Manage and resolve customer complaints across 811, Debit card, Secured Credit Card, and Payments products received through various channels such as Branches, CEC.

What you'll do

• Manage and resolve customer complaints across 811, Debit card, Secured Credit Card, and Payments products received through various channels such as Branches, CEC
• Act as a key liaison between business units, operations teams, and product teams to expedite complaint resolution and ensure seamless coordination
• Drive end-to-end complaint management by conducting regular follow-ups, engaging with relevant stakeholders, and ensuring satisfactory customer resolutions
• Identify recurring complaint themes and trends, collaborate with concerned teams to conduct root cause analysis, recommend corrective actions, and prevent recurrence
• Manage complaint reporting and analytics, including category-wise, product-wise, and volume-based trend analysis

What you need

• Complaint handling
• Root cause analysis
• Communication
• Any graduate