Concierge Associate

About the role

Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases. Responsible for providing courteous and competent services to the guests. Any matter which may effect the interests of Novotel Goa Panjim should be brought to the attention of the Management. Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.

What you'll do

• Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases
• Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct
• Responsible for providing courteous and competent services to the guests
• Provide effective support to the team to enable them to provide a range of effective and efficient services
• Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

What you need

• 1–2 yrs of experience
• Diploma or Class 12