Concierge Associate

About the role

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

What you'll do

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction
• Review shift logs/daily memo books and document pertinent information in logbooks
• Monitor club lounge for seating availability, service, safety, and well-being of guests
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
• Perform other reasonable job duties as requested by Supervisors

What you need

• Reservations
• Housekeeping
• Diploma