Concierge Executive

About the role

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

What you'll do

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction
• Review shift logs/daily memo books and document pertinent information in logbooks
• Ensure that any outstanding requests from the previous day receive priority and are resolved
• Monitor club lounge for seating availability, service, safety, and well-being of guests
• Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations

What you need

• 1–4 yrs of experience
• Reservations
• Housekeeping
• Diploma