Concierge Executive

About the role

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.

What you'll do

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction
• Review shift logs/daily memo books and document pertinent information in logbooks
• Ensure that any outstanding requests from the previous day receive priority and are resolved
• Monitor inventory and order general office supplies
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications

What you need

• 1–4 yrs of experience
• Reservations
• Housekeeping
• Diploma