Condition Monitoring Specialist - Field Service

About the role

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What you'll do

• Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented
• Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate
• Identifying issues and determining appropriate course of action for effective resolution
• Processing results from analysis of technical data
• Understand prime product or component health or status, if action is needed, and required next steps

What you need

• Customer service
• Communication
• Any graduate