Configuration Management

About the role

Configuration Management at T-Systems ICT India. Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources.

What you'll do

• Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources
• Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs
• Record and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2)
• Support CI data maintenance and reconciliation procedures to ensure accuracy and completeness
• Develop, update, and maintain process documentation and Work Instructions (WI), including definitions of mandatory fields, relationships, and reconciliation procedures

What you need

• 5–9 yrs of experience
• ServiceNow
• Reconciliation
• Root cause analysis
• Facility management
• ITIL
• Any graduate