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Configuration Specialist I | Pune

Transperfect·Pune

Pay not stated0–4 yrsFull-time

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About the role

This role reports to the Manager, eTMF Implementation, a part of 24/7 online Service Desk, Configuration Specialist I will provide application support to end-users (Client/Internal) by performing task requested by requester, by analyzing the requirement and working towards its fulfillment.

What you'll do

  • Support will be provided by clearly communicating solutions in a user-friendly, professional manner
  • Deliver exceptional service and support to end-users using an online Service Desk ticketing system
  • Perform QC of the configuration settings by following standard process
  • Identify and escalate priority, quality testing issues to appropriate resources, teams, as applicable
  • Follow-up timely and make calls backs as scheduled, where necessary

What you need

  • 0–4 yrs of experience
  • Customer service
  • PowerPoint
  • Communication
  • Ticketing tools
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • CRO

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