Consultant-Domain

About the role

This role operates as independent technical ownership for complex incidents, problem analysis, changes and service improvement.

What you'll do

• Stable, secure and recoverable business services with minimized user and operational impact
• Predictable SLA performance, transparent communication and high-quality ticket ownership
• Reduced recurrence through measurable problem actions, automation and knowledge reuse
• Safe releases and changes supported by evidence, risk assessment and rollback readiness
• Strong partnership with business teams, global resolver groups and technology vendors

What you need

• 5–8 yrs of experience
• SQL
• CRM
• Root cause analysis
• Oracle Database
• ITIL
• SAP
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Reconciliation