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Consultant -Enablement, PSS

Ingram Micro·Mumbai

Pay not stated10–18 yrsFull-time

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About the role

The Consultant, Enablement & Engagement is responsible for driving the adoption and sustained use of new processes, tools, technologies, and ways of working across Platform Services & Support (PSS). Working with leaders, site managers, supervisors, champions, subject-matter experts, and change and training teams, this role develops and executes enablement, engagement, communication, and adoption plans aligned with business priorities.

What you'll do

  • Develop and execute enablement and adoption plans for new processes, tools, platform capabilities, and organizational changes
  • Translate strategic objectives and complex business changes into practical activities that support employee readiness, understanding, and sustained usage
  • Assess change impacts, stakeholder needs, adoption risks, and areas of potential resistance
  • Recommend solutions to address adoption barriers and improve employee and business outcomes
  • Align activities with PSS priorities and established change-management methodologies

What you need

  • 10–18 yrs of experience
  • Stakeholder management
  • Change management
  • Process improvement
  • Learning and development
  • Employee engagement
  • BBA

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